Braden Business Systems Earns World Class Service Award from CEO Juice for Outstanding Net Promoter Score
Fishers, IN – February 10, 2025 — Braden Business Systems is proud to announce that for the sixth consecutive year it has received the World Class Service Award from CEO Juice, a leading independent A.I. company that measures and certifies customer satisfaction in the copier and imaging industry across North America. This recognition is based on Net Promoter Score (NPS®), the globally accepted metric for customer loyalty and service excellence.
Braden has achieved an NPS score of 97, a distinction that Satmetrix defines as “World Class.” To put this into perspective, the average U.S. company has an NPS of just 10, making this accomplishment a testament to Braden’s unwavering commitment to customer satisfaction and service quality.
What is the Net Promoter Score?
NPS is the worldwide standard for measuring customer satisfaction, based on one simple question: “How likely are you to recommend us to a friend or colleague?”
Scores range from -100 to +100, with:
- 0+ considered Good
- 50+ labeled Excellent
- 70+ achieving World Class Status
Braden’s NPS certification was conducted independently by CEO Juice, ensuring a transparent, tamper-proof process where customer feedback cannot be altered or manipulated. This means our score is 100% authentic and a direct reflection of how our customers truly feel about our service.
Braden’s Commitment to Excellence
Since 1989, Braden Business Systems has been dedicated to delivering the highest level of service in managed IT services, office equipment, and document management solutions. Our focus has always been on customer-first solutions, and this award validates our ongoing commitment to exceeding expectations.
“We’re incredibly honored to receive this recognition,” said Erik Braden, Managing Partner of Braden Business Systems. “This award isn’t just about a number—it’s about the trust our customers place in us every day. Our team is committed to ensuring businesses have the technology solutions they need to thrive, and this certification reaffirms that we’re delivering on that promise.”
Why This Matters for Businesses
Choosing a service provider with a World Class NPS ensures that your business partners with a company that:
- Puts customer experience first
- Delivers industry-leading support and service
- Offers risk-free, high-quality technology solutions
- Has a proven track record of reliability and excellence
As an award-winning leader in managed print and IT services, Braden continues to raise the bar, setting new industry standards for service and support.
About CEO Juice
CEO Juice is a third-party AI-driven auditing company that automates customer satisfaction tracking for the copier/imaging industry. By independently measuring Net Promoter Scores, CEO Juice ensures accurate, unbiased feedback that cannot be altered by clients, offering the most trusted metric in the industry for customer satisfaction and loyalty.
About Braden Business Systems
Braden Business Systems is a locally owned leader in business technology solutions, providing Managed IT Services, Office Equipment, and Document Management Solutions for organizations across the Midwest. With a focus on customer-first service, local accountability, and rapid response times, Braden has built a reputation for delivering innovative solutions that optimize business operations, enhance security, and drive efficiency.
For more information about Braden Business Systems and our award-winning services, visit bradenonline.com.
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Media Contact:
Braden Business Systems
8700 North St. Suite 400
Fishers, IN 46038
Phone: 317-580-0100
Contact us here to learn more.