Challenge

Robert Dietrick Company is a manufacturer’s representative who solves problems for customers at the loading dock and in the warehouse or production facility. RDC helps facilities work faster, smarter, and safer with less downtime. Their customers benefit from planned maintenance, service, and repair from certified service technicians who have undergone extensive training for industrial loading dock equipment and specialty doors. However, these solutions are only possible with an efficient and stable technology infrastructure. RDC realized they needed more streamlined mobile technology to support their growing number of customer-facing employees. This included switching to different automated processes, developing a better mobile device management system, and improving their cybersecurity posture. 

Results 

Today, Robert Dietrick Company is a more efficient business with nearly 100 employees working remotely in various customer facilities and on active job sites, all while utilizing a shared and secure business platform. Through its partnership with Braden Business Systems, Robert Dietrick Company has seen improvements like:

• Increased revenue: By being able to offer a smoother and easier customer experience, the company has secured more clients.

   

• Security-oriented culture: The Robert Dietrick team underwent cybersecurity awareness training, deepening their cybersecurity knowledge and practices.
  

• Streamlined cloud operations: An on-site and cloud-based system has allowed the organization to enjoy better agility in a strong hybrid work environment.